Subprocessors
Zapier engages with third-party subprocessors and Zapier affiliates to help us provide services to our customers. These subprocessors store Customer Content (content you submit to your Zapier account) and assist Zapier with processing it (posted date: December 15, 2023):
Core Infrastructure Subprocessors
| Name | Nature of Processing | Location |
|---|---|---|
Amazon Web Services, Inc. (AWS) | Third-party hosting provider | USA |
CloudAMQP | Processing event-based workflows used by Zapier services | USA |
DataDog | Application performance monitoring, infrastructure and network monitoring, and error capturing | USA |
Google Cloud | Third-party hosting provider | USA |
Heroku | Deployment and management of Zapier services | USA |
Redis | Data storage and caching | USA |
Other Subprocessors
| Name | Nature of Processing | Location |
|---|---|---|
FullStory | Analytics to improve Zapier services | USA |
Infinity Support Group | Technical support ticket management for customers | USA, Philippines |
Intercom | Customer service platform used for technical support chat management | USA |
Looker | Business intelligence software used to analyze Zapier services usage | USA |
Microsoft | Artificial intelligence provider Note: Customer Content will not be used by Microsoft for modeling purposes | USA |
OpenAI | Artificial intelligence provider Note: Customer Content will not be used by OpenAI for modeling purposes | USA |
Pinecone | Vector database to facilitate vector search features | USA |
Sentry | Debugging and support tool used for error reporting | USA |
Vitally | Customer success health scoring, and user engagement/usage tool | USA |
Zendesk | Customer service platform used for technical support ticket management | USA |
Service-Specific Subprocessors
| Zapier Service | Name | Nature of Processing | Location |
|---|---|---|---|
Translate by Zapier | Google Translate | Language translations of customer queries | USA |
Canvas (Alpha) | Liveblocks | Collaboration capabilities within Canvas | USA |
Email by Zapier | Mailgun | Email sending capabilities per customer queries | USA |
SMS by Zapier | Twilio | SMS sending capabilities per customer queries | USA |
Interfaces (Beta) | SendGrid | Email sending capabilities within Interfaces | USA |
Interfaces (Beta) | Stytch | End-user authentication capabilities within Interfaces | USA |
Interfaces (Beta), Chatbots (Beta) | Uploadcare | File uploading capabilities within Interfaces | USA |
WhatsApp Notifications | WhatsApp chat sending capabilities per customer queries | USA |
Affiliate Subprocessors
| Name | Service(s) Provided | Location(s) |
|---|---|---|
Zapier Australia Pty Ltd. | Zapier services and support | Australia, with a branch in New Zealand |
Zapier Automation Inc. | Zapier services and support | Canada |
Zapier Automation Ireland Ltd. | Zapier services and support | Ireland, with a branch in Spain |
Zapier UK Ltd. | Zapier services and support | UK |
Updates to Subprocessors
As Zapier’s business continues to grow and evolve, these subprocessors may change. Sign up to receive email notifications about future updates to these lists.
